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Tech Support

Please complete the form below. Required fields marked with an asterisk *

Student Request for Tech Support

Contact Information

First Name*

Answer Required

Last Name*

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Student ID Number*

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Email*

Please use your hphsnyc.org email account.

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Phone

Number Required

Asset Tag Number:*

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Serial Number:*

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Please describe in detail the issue you are having. *

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IPAD Internet Connectivity Issues

If you experiencing internet connectivity issues, please enable airplane mode for approximately 30 seconds and then disable airplane mode to fix the issue.

Open the Zscaler app and wait for the Service Status to say “ON” before closing the app.

You can also try to reset the device by going to:

Settings-->General-->Reset-->Erase All Content and Settings

Confirmation Email

Confirmation Email *

Email Required